1. Scope
This Policy applies to Pro, Team, and other paid subscriptions on language-translator.ai. Free allowances, promotional credits, and consumed allowances have no cash value.
2. Cancellation
Cancel auto-renewal from `Billing` or your subscription provider. You normally retain access through the current billing period. Cancellation alone does not create a pro-rated refund unless required by law or approved under this Policy.
3. Refund Eligibility
Subject to mandatory consumer rights, you may request a refund within **14 days** of an initial purchase or renewal if you provide a reason, have not substantially used or abused the Services, have not breached the Terms, and the transaction has not already been refunded or reversed.
Duplicate charges, unauthorized payments, material service failures, and legally required refunds are reviewed separately.
4. Non-Refundable Situations
- The request is outside the applicable period;
- substantial translation usage or document processing has occurred;
- the account was suspended or terminated for a Terms violation;
- the purchase was provided and refunded by a third-party platform;
- exchange-rate, bank, payment-processor, or tax differences.
5. Request and Processing
Email `supprt@language-translator.ai` with your account email, order ID, purchase date, and reason. We generally respond within five business days. Approved refunds are returned to the original payment method; posting time depends on the payment provider and issuing bank.
6. Mandatory Consumer Rights
Nothing in this Policy limits mandatory rights under applicable consumer-protection law. If a conflict exists, the law controls.